Guarantee

Standard Guarantee

Custom Spa Cover covers have a 6 year limited warranty, starting from the purchase date. This warranty only covers against water saturating the inner layers. The first year is fully covered against manufacturing defects and/or imperfections in the material or workmanship.

Custom Spa Cover will, upon inspection and determination of the claim validity, either repair or replace the spa cover based on the following pro-rata basis:

  • Within the first year from the date of purchase: No charge
  • 2nd year: replacement charge is 50% of the purchase price before taxes+ freight
  • 3rd year: replacement charge is 60% of the purchase price before taxes + freight
  • 4th year: replacement charge is 70% of the purchase price before taxes + freight
  • 5th year: replacement charge is 80% of the purchase price before taxes + freight
  • 6th year: replacement charge is 90% of the purchase price before taxes + freight

If the spa cover is found to be damaged at the time of delivery, please contact your vendor or a customer service representative of Custom Spa Cover within 48 hours.  After 2 days, Custom Spa Cover reserves the right to refuse any guarantee claim. The guarantee does not apply to breakage due to normal usage including:  cracked vinyl, perforated foam, negligence, overuse of chemical products, and unusual weather conditions.  If during the guarantee period, the cover is found to be defective due to a manufacturing defects and/or material imperfections; our manufacturer will follow up with a repair or replacement as per the conditions described below. Please refer to the instructions regarding security and maintenance to extend the life of your cover.

For the complete list of details, exclusions and restrictions, please refer to the following document:  User Guide and Guarantee

Guarantee FOAM+

Standard Guarantee +
During the first 4 years, starting from the purchase date, the insulating material (Foam) is covered against water saturating the inner layers. After this period, the standard guarantee applies. After inspection and determination of the claim validity, Custom Spa Cover will either repair or replace for Foams identical to the initial order. This warranty will only be effective for a normal use of the product. During this guarantee period, only one claim is allowed and the client is responsible for freight (approx. 50$ + tax).

For the complete list of details, exclusions and restrictions, please refer to the following document:  User Guide and Guarantee

Guarantee VINYL+

Standard Guarantee +
During the first 4 years, starting from the purchase date, the vinyl of the cover is guarantee against wear and tear. After this period, the standard guarantee applies. After inspection and determination of the claim validity, Custom Spa Cover will either repair or replace for a vinyl identical to the initial order. This warranty will only be effective for a normal use of the product. During this guarantee period, only one claim is allowed and the client has to pay for freight (approx. 25$ + tax).

For the complete list of details, exclusions and restrictions, please refer the following document:  User Guide and Guarantee